In some embodiments, a system includes a service provider having a memory and a processor coupled to each other. The service provider is adapted to provide at least one service instance. A presence generating program is adapted to be located in the memory and the processor adapted to execute the presence generating program to generate provider presence information, with the provider presence information including a provider status. A load monitoring program, in communication with the service provider, generates at least one load factor in response to monitoring the at least one service instance.


  • Robert Knauerhase
  • Mic Bowman
  • Paul Brett
  • Robert Adams